Help with Proper Job.

Common fixes

• If an App Store purchase has not unlocked, check you are signed in with the right account email and send the approximate purchase time.
• If jobs look missing after sign-in, check the same email is signed in on web and app, then refresh Jobs.
• If a shared guide link is not opening, use the latest link from the sent guide price email.

What to include

• The email address used to sign in.
• Whether the issue is on app, web, or both.
• The device, browser or app version if known.
• The job name, postcode area or shared guide link if the issue relates to a guide price.
• For purchase issues, the approximate purchase time. Do not send card details.

Privacy and data requests

For access, correction or deletion requests, send the account email used with Proper Job. See the Privacy Policy for how data is handled.

Send a support request

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