How Proper Job handles data.

Who this applies to

This policy covers the Proper Job iOS app, the Proper Job website, shared guide price links, PDF guide prices, client response forms, support requests and contact forms.

Data we collect

• Account and profile details, such as name, email, role, company details, VAT status, contact details and logo where provided.
• Job and guide price details, including project descriptions, addresses or postcodes, sizes, selected options, ranges, assumptions, extras and PDFs.
• Shared guide activity, including sent versions, view status, response status, revision requests and client responses.
• Purchase and unlock records needed to provide access and answer billing queries. App Store payments are handled by Apple; web checkout, where used, is handled by Stripe. We do not store full card details.
• Technical data such as installation ID, session data, push notification token, request metadata, IP address, user agent and basic diagnostics.
• Messages, feedback and support notes sent through support, feedback or contact forms.

How we use data

• To create, send and display guide price links and PDFs.
• To sync account jobs between app and web.
• To show when a shared guide price has been viewed or responded to.
• To process purchases, support unlocks and billing access.
• To send account, guide-price, client-response and support emails or notifications.
• To improve pricing logic, product reliability and support.
• To prevent abuse, spam, duplicate redemptions and unauthorised access.

Who processes data

Proper Job uses service providers to host the website, database, email delivery, sign-in, payment unlocks, push notifications and operational tools needed to run the product. These providers may include Vercel, Supabase, Resend, Apple and Stripe. We do not sell personal data.

Guide price links

Anyone with a valid shared guide link may be able to view that guide price. Only share guide links with the intended recipient, and contact support if a link has been sent to the wrong person.

Retention and deletion

We keep data for as long as it is needed to provide the service, maintain sent guide history, handle support, keep payment records and meet legal or security requirements. Security logs, contact events and stale push notification tokens are reviewed so they are not kept longer than needed.

Your choices

You can choose what details you enter, update account details where available, and ask for access, correction or deletion through the support page.